A Subtle Web support plans essentially act as a monthly retainer for website support services. These services include:
- General Maintenance and Health Checks
- Content Management
- Design & Development Services
- Consultation & Meetings
The appropriate time retainer depends on the needs of your business. For example:
Regular routine maintenance and minor content updates.
Routine maintenance, content updates and occasional custom development.
Maintenance and content updates, frequent custom development and consultation.
Terms and Conditions
Purchase of a support plan guarantees support availability of the specified time during a one-month period. The use of this time can be structured and pre-planned or incidental, depending on your preferences. All support requests will be responded to within one business day, and emergency requests are prioritized as much as possible.
Unused support hours do not roll over. If additional time is required to complete a request, that time will be estimated in advance and billed separately at standard hourly rates. No additional work will be undertaken without express written permission from the client.
Support plans do not require long-term commitments and can be canceled anytime.